When you connect using PC5250 emulation, underneath the covers it is using AppAdmin to query the OS/400 for the user settings of the user profile you use to connect to OS/400. AppAdmin uses the remote command to query OS/400. Make sure the AS-RMTCMD daemon job is up and in a listen state by doing a NETSTAT *CNN command. You should see AS-RMTCMD in listen state on port(s) 8475 and 9475 depending if you are using SSL. For a complete list of Client Access TCP/IP ports see
https://www.ibm.com/support/pages/tcpip-ports-required-ibm-i-access-and-related-functions
If the PC is remote to OS/400 and is going through a firewall and/or routers, make sure the 8475 and/or the 9475 port is open.
Also check the service pack level of Client Access - if there is no service pack installed, this message WILL appear. To check the level, open the control panel, click on Client Access (or iSeries Access) - the general tab will list Version, Release, Modification, and Service level. If the word is None, there is no service pack installed.
Related Articles
Changing qsysopr to the user name in iSeries access printer session
Messages for individual’s iSeries Access printers should go to their message queue, not QSYSOPR. Here’s how to fix: In their printer session, click communication, configure Click setup Change qsysopr to their name, ex. Wendy, Carolyn, etc. ...
Adding an iSeries Access Display and Printer session
Adding a display session to a computer Click on Start, programs, iSeries access for windows, Start or configure session. Click “new session” Be sure to select “properties” to choose SSL for secure sockets layer. Choose Workstation ID - ...
Install of Client Access Fails - "Unable to read current version key"
Installation of Client Access Fails with "Unable to read current version key" https://www.ibm.com/support/pages/installation-client-access-fails-unable-read-current-version-key
Access for Windows Message CWBSY0002 Using Windows User Name and Password
https://www-01.ibm.com/support/docview.wss?uid=nas8N1016498 The Access for Windows connection fails with the following message: CWBSY0002 - The password is not correct for the specified user ID. This occurs when the Use Windows user name and ...
Configure iSeries Access Printer
Adding a iSeries Access printer session to a computer Click on Start, programs, IBM iAccess for windws, emulator, Start or configure session. Depending on the version of iSeries access, click “New Session” or “Configure” Note below: Name of ...