Setting up Departments
Departments are used to group individuals that can perform specific work against a number of service categories (ex: Property Mgmt., Building Services, etc.), based on their permissions given and location(s) assigned.
By adding departments, you can assign any work order to a department and then any internal vendor assigned to that department can “Accept” the work order, which then becomes their “Assigned” work order to complete.
To add a Department(s), go to Settings>Advanced>Departments, and choose "Add New Department" (see below).
NOTE: If your org is using the condensed version, go to Settings>Basic>Departmentsand select "Add New Department".
You will be redirected to a new screen where you can add your department and associate it with one or multiple service categories (see below), then SAVE. You can continue adding departments by repeating the process.
Related Articles
Setting up Email for Work Order Request
Admins can now setup inbound emails addresses to process work orders! This has been a highly requested feature to make submitting work orders easier for your users. Once setup, users can simply email their requests including attachments and they will ...Setting up Locations in Facility Tracker
A LOCATION is used to separate work orders across physical locations. At least ONE LOCATION IS REQUIRED to create a work order. NOTE: If you have a large number of locations, you can separate them out under a "Parent" Location by "Dragging" any ...Setting up Equipment (All Admins)
All Admins within Work Order Management have complete access and can manage equipment. However, if an Admin gives a Sub-Admin permission rights to manage equipment, they will also see the Settings>Basic>Equipment only tab on their dashboard (see ...Optimal Browser Settings when using Facility Tracker
When using eSPACE, we always recommend using either the CHROME or FIREFOX browsers for optimal usage. The grids on the Event Scheduler and Work Order Management dashboards refresh in REAL time. Therefore, things can change very quickly! If you choose ...Facility Tracker Intro Video